FAQ

A: There is no minimum order, however you must order at least 100pcs per part to avoid the small quantity charge.

A: There will be a small order processing surcharge for orders of less than 100pcs.

A: If you receive a damaged product, either factory-related or during the shipping process, call a Rimco sales representative within one week of receiving your order so we can reprocess your order.  After one week, Rimco will consider the order accepted and that all quality standards have been met.

A: Rimco accepts returns on in-house trays in the event the product does not fit your needs. A restocking fee will be charged at the time of return.  We cannot offer returns on custom trays.

A: Rimco has an extensive supply of most stock trays. Additional lead time may be needed to complete an order for less popular items and large quantity orders. Contact your sales representative to ensure items and quantities needed will be available to meet your schedule.

A: Rimco offers combined quantity price breaks for trays & lids within the same size groups.

A: We accept blanket orders along with discounts for larger quantities.  However, blanket orders must be completed within six months and must include a set delivery schedule. Orders remaining open after six months will be closed and invoices for remaining items issued.

A: Our fully staffed, in-house, mold development team can help bring your concept to reality in a timely fashion.

A: Give us a call and we’ll put together a sample package at no charge. Customer will be responsible for shipping charges.